Motorola Moto G 4G — Dropping data signal / limited data connection and ability to make calls - Motorola Moto G20

Hello everone,

Is there anybody that can help me out with the following problem please?

It is a problem that occured some two months after I purchased the phone (purchased the phone online), I sent it to the repairer and I did not have access my phone for a few weeks, took quite some time. The problem was solved when I got the phone again, but after a few weeks and the same problem came back, so I was hoping somebody could help me solve it, as likely it is something I can solve myself.

I have also followed all steps on the Motorola Support website incl done a factory reset.

The problem is that the network is very bad, the internet connection is very weak and WhatsApp messages come in sporadically. When I go to Google Chrome it says: no internet connection. Sometimes I am able to make a call, most of the times I cannot. Sometimes text messages come through, other times not. I tried to put in other simcards, the same problem. I put my simcard in another phone, then there is no problem with the simcard. I also tried both slots (it is a duo sim, same problem).

I look forward to hear to hear any possible solution.

Thank you,

Petra

Hello James, that is a really helpful answer thank you! Can you please tell me how to do a factory reset from "recovery mode"? As I have already done a normal factory reset but that did not help.. And what does OTA mean?